The Lenovo Box Came In Today

The return box for my broken laptop came in from Lenovo this morning. Wow - it was here less than 24 hours from when I called Lenovo. That's some fast shipping on DHL's part. I packaged the laptop in it and dropped it off at a DHL shipper. So now I'm just waiting on a Lenovo technician's phone call or email.

Let's make some predictions about what they're going to say:

"Mr. Powers, we received your laptop and have run some hardware diagnostics on it. We weren't able to find any problems with the hardware. So we restored the operating system to factory defaults and it is working fine."

Well that's great, but I ran diagnostics too and all the tests passed. I also reformatted the hard drive and it still froze up after that.

"After we reformatted it, it seems to be working fine."

Well, after I reformatted it, it continued to freeze.

"It is working fine now, perhaps it was a program you had installed that made it freeze."

No. It froze up as soon as I took it out of the box originally - before I loaded any software onto it.

"That may have been a different issue with the computer than this one."

I find it very hard to believe that a brand-new computer that has never worked properly from the get-go is assumed to be dysfunctional because of something I have done to it with normal use.

"Well sir, the issue seems to be resolved as it is working fine now."

How do you know that it's "working fine now"? Did you work on it for a few hours until it locked up on you?

"No, but we did a full-"

Then clearly you don't know for sure that it's working.

"We believe that it is an issue with one or more of the programs that you had installed. It is running fine after we reset it to factory defaults."

So your telling me that I can't run my programs on my new computer without them crashing it? What's the point of even having the laptop? To sit there and stare a Windows Vista all day?

"No sir, you need to install one program at a time until it locks up again in order to eliminate them from the suspected troublesome programs."

That's not acceptable. I guarantee if you work on it for a few hours even with NOTHING on it but Windows, IT WILL LOCK UP. I guarantee it. I'll put money on it.

After a little bit more back-and-forth, I'll have them send it back to me and then I'll try to get it returned. I'll make sure to post the real conversation once they contact me.

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